Return and Refund Policy

Our return policy is such that if the package has been opened, then return is not possible because once the seal is broken, that product is of no use to us. If the package is sealed, you will have to inform us within 7 days for a return. It is necessary to make a video of the proper unboxing of each order. If there is any fault in it, support is available from our side and the company's side.  If the customer has made a prepaid payment and wants to return the product in its boxed, sealed condition, 4% will be deducted from the payment.

To start a return, you can contact us 

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at ahujasonskhanmarket@gmail.com.

Order Cancellation

Within 7 days of placing your order, you can cancel the order

Returns

We accept refunds and returns for the following cases: the item is broken, we sent the wrong item.

To complete your return, we require your order number and proof of a defective item in one of the cases above.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If the package has been opened, then return is not possible because once the seal is broken, that product is of no use to us. If the package is sealed, you will have to inform us within 24 hours for a return

If the item is lost, we will not be responsible and we do not offer refunds in this case.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.

If you are approved, then your store credit will be processed, and a credit will automatically be applied to your account.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Email: ahujasonskhanmarket@gmail.com

What is the Restocking Fee?

4%

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  

Contact Customer Support for More Info

Company Name: Ahuja Sons

Website Name: Ahuja Sons Khan Market

Phone: +91 98109 53110

Email: ahujasonskhanmarket@gmail.com

Address: 10a, Khan Market, Rabindra Nagar, New Delhi, Delhi 110003, India

GST NUMBER: 07AAHFA3808M1ZC

Customer Service Opening Hours:

Monday to Sunday - 11:00 AM - 8:30 PM

(GMT+5:30) India Standard Time (Kolkata)

We aim to respond within one business day