Shipping Policy
Shipping Terms
We fully understand that receiving your delivery is an important and eagerly awaited event, and we want to reassure you that we are committed to ensuring that it arrives in a timely and secure manner. Your satisfaction is our priority, and we make every effort to ensure that each delivery is handled with the utmost care and attention to detail. We take great pride in providing efficient and prompt service, so you can rest assured that your order will be delivered as quickly as possible, without compromising on safety.
Additionally, we continuously strive to maintain highly competitive delivery pricing, ensuring that you receive the best value for your money. Our goal is to offer a service that is not only affordable but also reliable and consistent. We aim to provide an experience that goes beyond simply meeting expectations—our team works diligently to deliver a service that truly exceeds them, so that every interaction with us leaves you satisfied and confident in your choice to shop with us.
Shipping Policy
Due to periods of high demand, there may be instances when we experience a higher volume of orders than usual, which could result in slight delays in processing and shipment. While we make every effort to ensure timely delivery, in these cases, we kindly ask that you allow for additional days in transit for your order to arrive. We understand the importance of receiving your items promptly, and we sincerely apologize for any inconvenience this may cause.
Should there be a significant delay beyond the expected timeframe, rest assured that we will proactively reach out to you via email or telephone to keep you informed about the status of your order and provide any necessary updates. Your satisfaction is our top priority, and we are committed to ensuring you have the best possible experience, even if delays occur.
Additionally, please note that orders are not shipped or delivered on weekends or public holidays. This is to ensure that all shipments are processed efficiently during our regular business hours. We appreciate your understanding and patience as we work to fulfill your order as quickly as possible.
Shipping Costs:
Free Shipping On All Orders
Delivery estimates
|
Rate Name |
Handling Time |
Transit Time |
|
Standard |
0-1Day (Mon - Fri) |
2-4 Days (Mon - Fri) |
Order cutoff time: 5:00 PM (GMT+05:30) India Standard Time (Kolkata)
Our Delivery Partners
Standard parcel shipping: Blue Dart or Delivery
Shipment confirmation & Order tracking
Once your order has been shipped, you will receive a Shipment Confirmation email that includes your unique tracking number(s). This email will provide you with all the details you need to monitor the progress of your delivery. Please note that the tracking number will typically become active within 24 hours of shipment. During this time, you can use the tracking number to check the status of your order and obtain real-time updates on its journey to you. We want to ensure that you are kept informed every step of the way, so feel free to reach out if you have any questions or need further assistance with tracking your order.”
Damages
Ahuja Sons takes great care in ensuring that all orders are packaged securely for delivery. However, once the package is in the hands of the carrier, Ahuja Sons is not liable for any products that are damaged or lost during shipping. If you receive your order and find that it has been damaged in transit, we kindly ask that you contact the shipping carrier directly to file a claim for the damage. In order to process the claim, it is essential that you retain all packaging materials, including boxes, labels, and any damaged items, as these may be required by the carrier for inspection and to validate the claim. We understand that receiving a damaged product can be disappointing, and while we are unable to take responsibility for shipping-related issues, we encourage you to reach out to the carrier and follow their procedure for filing a claim. Should you need any assistance or have any questions during this process, please feel free to contact us, and we will be happy to support you in resolving the matter
Item Never Received
If you have not received your item within the expected delivery timeframe, please don’t hesitate to reach out to us via email. Our dedicated customer support team will promptly investigate the matter on your behalf. Upon receiving your inquiry, we will immediately contact our shipping department and delivery agent to determine the current status of your order and locate the product. We understand how important it is to receive your items on time, and we will make every effort to resolve any issues as quickly as possible. Once we have gathered the necessary information, we will update you with the status of your shipment and any further steps that may need to be taken. Your satisfaction is our top priority, and we are here to assist you every step of the way
Change Of Address:
If you need to change the delivery address for your order, you can do so by contacting our customer service team at care.ahujasonskhanmarket@gmail.com, provided that your order has not yet been dispatched. We understand that situations can change, and we strive to accommodate your needs whenever possible. However, please note that once the order has been shipped or delivered, we are unable to guarantee any changes to the delivery address. This is because once the item is in transit or has already been received, we are no longer obligated to make adjustments, and the carrier may not be able to accommodate the request. We strongly encourage you to double-check your delivery details before finalizing your order to avoid any potential issues. If you have any concerns or need assistance with an address change before your order is dispatched, please don’t hesitate to reach out to our customer service team, and we will be happy to assist you in any way we can
Wrong Address:
If our items are returned to us because you entered an incorrect mailing address during checkout, you will be responsible for paying all additional shipping fees associated with resending the item.
If you have any questions or require further assistance regarding shipping, please do not hesitate to contact our customer support team. We are here to help and ensure that you have a positive shopping experience with us at:
Company Name: Ahuja Sons
Website Name: Ahuja Sons Khan Market
Phone: +91 98109 53110
Email: ahujasonskhanmarket@gmail.com
Address: 10a, Khan Market, Rabindra Nagar, New Delhi, Delhi 110003, India
GST NUMBER: 07AAHFA3808M1ZC
Customer Service Opening Hours:
Monday to Sunday - 11:00 AM - 8:30 PM
(GMT+5:30) India Standard Time (Kolkata)
We aim to respond within one business day
Collapsible content
Are all products original?
Ahuja Sons only works with sealed, authentic products, with 18% GST included in the price, and offers fresh, new stock.
How Can I Be Sure Your Business Is Genuine?
To Address Your Concern, We Provide Our Verified GST Number 07AAHFA3808M1ZC For Your Peace Of Mind. You Can Verify This Number On The Official GST Portal (Www.gst.gov.in) To Confirm That We Are A Legitimate, Government-Registered Business. Transparency And Authenticity Are At The Core Of Our Operations.