RETURNS and CANCELLATION POLICY

We extend our sincere gratitude for choosing to shop at Ahuja Sons.

Should you find yourself less than completely satisfied with your purchase, we invite you to peruse our policy regarding refunds and returns. The following terms govern any products acquired through our services.

Definitions
For the purposes of this Return and Refund Policy:

  • Company (hereinafter referred to as “the Company,” “We,” “Us,” or “Our”) denotes

Ahuja Sons, located at 10-A Khan Market, New Delhi 110003.

  • Goods signifies the items offered for sale through our service.
  • Orders represents a request made by you to procure Goods from us.
  • Service pertains to the Website.
  • You refers to the individual accessing or utilizing the Service, or the company or other legal entity on whose behalf such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights
You are entitled to cancel your order within a period of 4 days.

The deadline for cancelling an Order is 3 days from the date you received the Goods or from the date a third party you designated, who is not the carrier, takes possession of the delivered product.

We shall promptly expedite the refund process upon receipt of the Goods you return to us. Our team will utilize the same payment method employed for the original transaction. For further inquiries, please contact us at 9910993389.

Conditions for Returns
To ensure the eligibility of Goods for return, please ensure that:

  • The Goods are in their original packaging.

The following Goods are not eligible for return:

  • Goods made to your specifications or clearly personalized.
  • Goods that, by their nature, are unsuitable for return, deteriorate rapidly, or have surpassed their expiration date.
  • Goods that are unsealed after delivery and are unsuitable for return due to health protection or hygiene reasons.
  • Goods that, after delivery, are inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not comply with the aforementioned return conditions at our sole discretion.

Only regularly priced Goods are eligible for refunds. Regrettably, Goods marked as sale items cannot be refunded. This exclusion may not apply if prohibited by applicable law.

Returning Goods
You shall bear the cost and risk associated with returning the Goods to us.

Customers Should Contact Us First
We cannot be held liable for Goods that are damaged or lost during the return shipment. Therefore, we recommend employing an insured and trackable mailing service. We are unable to issue a refund without actual receipt of the Goods or proof of return delivery.

Gifts
If the Goods were designated as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned product, a gift certificate will be issued to you.

Conversely, if the Goods were not marked as a gift during the purchase, or if the gift giver had the Order shipped to themselves to present to you at a later time, the refund will be processed to the gift giver.

 Refund processing time - 10 day Refund Aomunt